Shipping & returns

Made to order

We do not hold stock. Your piece is made after you order it, which takes roughly two to four weeks depending on the item. The lead time is shown on every product page before you reserve anything.

Shipping

We ship across Europe. Once your piece is finished it typically takes a further three to seven working days to reach you. You will receive tracking by email when it leaves the atelier.

Shipping costs are confirmed in writing before any payment is taken. Orders may be subject to import duties or VAT depending on your country; where that applies we tell you the amount up front rather than leaving it as a surprise at the door.

Reserving is not buying

Reserving a piece costs nothing, takes no payment, and commits you to nothing. It tells us you want the piece and holds your place. We contact you before anything is charged.

Your right to change your mind

If you are in the EU or EEA you have 14 days from the day you receive your order to withdraw from the purchase, without giving a reason. Write to us within that period and we will confirm the return address.

Pieces should come back unworn, unwashed and in their original condition. Return postage is yours unless the piece arrived faulty or we sent the wrong thing — in which case we cover it. Refunds are issued to the original payment method once the piece arrives back with us.

Something went wrong

If a piece arrives damaged, faulty, or not as described, email us with a photograph and we will put it right — repair, replacement, or a full refund. That is your legal right and our preference.

Questions

Anything unclear, ask before you reserve: get in touch.